On occasion it’s possible that your email sent via itracMarketer does not reach one of your contacts. As with any email management system, there are ways to troubleshoot this:

  1. Ask your contact to check their spam/junk folder. If the email is in their spam/junk folder, ask them to add the email address to their safe sender list.

 Why didn’t my contact receive my email?

2. If the email is not in their spam/junk folder, ask them to contact their Internet Service Provider. It’s possible that their ISP is blocking one of itracMarketer’s IP addresses. Contact your Customer Success Manager to find out your IP address and then pass it along to your contact who will get their ISP to whitelist your IP address.

Once you’ve tried both methods, try resending the email to the contact.